On the product page, you can choose to reserve a product.

• Click on “Reserve this product”
• Select the desired quantity
• Select an end date for the reservation
• The reservation begins automatically starting today

The total price and the number of days are automatically calculated and displayed.

Reservations are particularly useful in project-based planning.

It allows you to:

• to select products while your Project is still in the planning stages
• to be certain of availability for yourself or your client
• without making any immediate purchasing decisions

The reservation fee is calculated based on:

• the number of reservation days
• the number of reserved products
• the reservation price per product per day

The reservation fee per product per day is determined based on the type and size of the product. This ensures that the reservation fee remains proportional to the required storage space and logistics processing.

The current daily reservation rate is always clearly displayed on the product page, along with the automatically calculated total reservation cost. This calculation also remains fully visible in the Cart, so you always have a clear overview of the reservation costs.

A reservation always begins on the day of booking and runs through the end date you selected.

The total number of days is calculated automatically.

Your reservation will be added to your Cart and processed as an Order.

In your Cart, you'll see:

• the type (Reservation)
• the selected period
• the number of days
• the total reservation price

And after placement of the order, on the account page under " Orders."

No, a reservation is not a purchase, but a temporary hold on the product.

You only pay to reserve the product for a certain period of time. The final purchase takes place later, if desired.

Yes, at any time during or after the Reservation period, you can decide to actually purchase the product, provided it is still applicable to your Project.

The reservation fee is not deducted from the purchase price.

In certain cases, this is possible.

Please contact us as soon as possible at orders@re-shop.be and include your reference number.

Please keep in mind that:

• the reservation period may already be in progress
• the reservation fee is non-refundable

Once the reservation period has ended, the hold will be automatically released.

The product can then be made available again to other customers, unless otherwise agreed.

No, you can also purchase products directly without making a reservation.

Reservations are an additional option for situations where timing and availability are important.

Delivery time depends on the type of product and availability.

• Stock and secondhand products are usually delivered within 14 days
• New or products ordered for custom-made products have a longer delivery time of 5 to 8 weeks

If an order contains multiple products, the longest delivery time applies.
You will always be informed of the expected delivery date.

Once you place your order, it will be processed and scheduled.

You will receive a delivery proposal and can respond to it if necessary. Deliveries are grouped by region and are always made by appointment.

We primarily deliver in Belgium, the Netherlands, France, and Germany within a 150-kilometer radius,

Deliveries outside this region are possible upon request. Please Contact us so we can discuss the options.

The shipping cost consists of two parts:

• a flat shipping fee based on the distance between our warehouse and the Delivery address;
• A handling fee per product, depending on the item's shipping class.

Any additional services, such as placement or assembly, will be quoted separately.

The total shipping cost is automatically calculated during the ordering process. For Project deliveries or destinations outside our standard delivery zones, we’d be happy to provide a customized quotation.

Yes. You can choose to pick up your order yourself at our warehouse.

Pickup is always by appointment, so that we can have your order ready on time.

Pickup Location

re-shop
Radiatorenstraat 1
1800 Vilvoorde
Flemish Brabant
Belgium

Hours of Operation

Monday to Friday 08:00 - 16:00

For in-store pickup:

* The goods will be handed over to you at the warehouse exit;
* You are responsible for arranging suitable transportation and adequate protection for the products;
* You are responsible for loading and further transportation;
* The risk of transportation passes to the buyer upon pickup.

Standard delivery is made to the first door on the ground floor.

Upon delivery, please inspect the products immediately. Please report any comments or damage as soon as possible.

Yes. Placement of the goods at their final location inside the building is possible, but this is always done upon request.

During the ordering process, you can indicate that you would like to have the item placed. We will then contact you to discuss the practical details.

In our assessment, we take the following factors into account, among others:

• the accessibility of the location;
• floors, elevators, and stairs;
• passageways and available space;
• the scope of the Delivery.

Based on this, we will provide an estimate of the work in advance, and you will receive a clear quotation for your approval.

Yes. Assembly is available for select products and project furnishing configurations, such as desks, cabinets, conference tables, and other professional furniture setups.

If you indicate during the ordering process that you would like to have the item assembled, we will contact you to discuss the details.

Assembly is performed by experienced staff and, whenever possible, is combined with Delivery.

You will receive a quotation in advance that includes an estimate of the required work hours. The work will be performed at a rate of €50.00 per person per hour (excl. VAT). After completion, the actual hours worked will be clearly itemized on the final invoice.

If the delivery location is difficult to access (narrow passageways, stairs, limited access, etc.), please let us know in advance.

This will allow us to prepare for the delivery properly and arrange for any additional resources that may be needed.

It is important that someone be present at the agreed-upon time.

If delivery cannot be made due to your absence, a new delivery can be scheduled, and additional charges may apply.

In many cases, this is possible, as long as the delivery has not yet been definitively scheduled.

Please contact us as soon as possible at orders@re-shop.be or +32 (0)2 255 17 40 and include your order number.

Please check your order upon receipt.

If there is any damage or defects, please report it as soon as possible via .

For the complete procedure and terms and conditions, please refer to the " Ordering" section.

Yes, you have the right to return your order within 14 calendar days of receipt.

We ask that you handle the product—and, if applicable, the packaging—with care during this period.

To request a return, please Contact us at orders@re-shop.be.

The return shipping cost is the customer's responsibility and is calculated based on the original shipping cost.

Yes, you can also return your order yourself.

Returns must always be made by appointment so that we can properly receive and process your return.

Return Location

re-shop
Radiatorenstraat 1
1800 Vilvoorde
Flemish Brabant
Belgium

Return Times

Returns can be made by appointment during our business hours:

Monday to Friday 08:00 - 16:00

Practical Arrangements

We are requesting the following product:

• return it in the same condition as when it was received, taking into account the normal examination permitted under the right of withdrawal;
• if applicable, include all parts, accessories, and documentation;
• Please return the item in its original packaging, if it is still available.

Once we have received and inspected the returned merchandise, we will process the refund as soon as possible.

Refunds will be issued via the same payment method used to pay for the order, unless otherwise agreed.

The right of withdrawal does not apply to:

• products that are custom-made or customized
• products with a personal touch
• products that are not suitable for resale

In addition, a return may be refused if:

• the product has been used, damaged, or modified
• the product is no longer in its original condition

Our products are covered by the statutory warranty, supplemented by product-specific warranties:

• New products: 2-year statutory warranty, unless otherwise stated
• Refurbished products: 2-year warranty
• Second-hand products: 1-year warranty against defects

The warranty covers functional defects, but not normal wear and tear or signs of use.

A product is covered by warranty if it:

• does not function as expected
• does not match the description
• exhibits a defect during normal use

If a problem is covered by the warranty, we will provide an appropriate solution, such as repair, replacement, or an alternative.

The warranty does not apply to:

• normal wear and tear (such as fabrics, upholstery, and surfaces)
• Signs of wear on second-hand products
• defects that were clearly communicated in advance
• damage caused by improper use or Assembly

Yes. Second-hand products are delivered in a usable, technically inspected, and functional condition and come with a 1-year warranty covering proper operation of the product.

Since this furniture has been previously used, signs of wear are inherent to the product. These are a normal part of the life cycle of Circular furniture and are not considered a defect, as long as they correspond to the listed product condition and the description on the product page.

Second-hand products are graded according to a standard quality classification system.

These range from products in like-new condition to products with visible signs of wear.

By making a purchase, you agree to the product's condition as described and shown on the product page.

More on the page about product quality

Returns after the statutory period are not generally accepted.

In certain cases, we can consider whether products can be reintroduced into the Circular offering.

Please contact us for more information.

If a product does not meet your expectations, we would be happy to work with you to find a suitable solution.

To do so, please Contact us and provide us with the following:

• Your order number
• a clear description of the problem
• if applicable, photos