{"id":21552,"date":"2026-03-05T16:42:43","date_gmt":"2026-03-05T15:42:43","guid":{"rendered":"https:\/\/re-shop.be\/customer-service\/"},"modified":"2026-10-07T13:56:50","modified_gmt":"2026-10-07T12:56:50","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/re-shop.be\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e21552-e1 mgmo-0 reshop-customer-service-page\"><div class=\"x-row x-container max width e21552-e2 mgmo-1 mgmo-2 mgmo-7\"><div class=\"x-row-inner\"><div class=\"x-col x-hide-sm x-hide-xs e21552-e3 mgmo-e\"><div class=\"x-div e21552-e4 mgmo-f mgmo-g mgmo-h\"><div class=\"x-acc e21552-e5 mgmo-j mgmo-k mgmo-l\" id=\"x-acc-e21552-e5\"><div class=\"e21552-e6 x-acc-item\"><button id=\"tab-e21552-e6\" class=\"x-acc-header x-active\" role=\"button\" aria-expanded=\"true\" aria-controls=\"panel-e21552-e6\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e6\" type=\"button\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-text\">Jump directly to<\/span><\/span><\/button><div id=\"panel-e21552-e6\" role=\"tabpanel\" aria-hidden=\"false\" aria-labelledby=\"tab-e21552-e6\" data-x-toggleable=\"e21552-e6\" data-x-toggle-collapse=\"1\"><div class=\"x-acc-content\"><ul class=\"x-menu-first-level x-menu x-menu-inline e21552-e7 mgmo-o mgmo-p mgmo-r\" role=\"navigation\" data-x-hoverintent=\"{&quot;interval&quot;:50,&quot;timeout&quot;:500,&quot;sensitivity&quot;:9}\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8618\" id=\"menu-item-8618\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#order\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Order<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8619\" id=\"menu-item-8619\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#reservation\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Reserve<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8620\" id=\"menu-item-8620\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#payment\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Payment<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8621\" id=\"menu-item-8621\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#delivery-pickup\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Delivery &#038; Pickup<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8622\" id=\"menu-item-8622\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#returns-warranty\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Returns &#038; Warranty<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8623\" id=\"menu-item-8623\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#productquality\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Product Quality<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8624\" id=\"menu-item-8624\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#circularity\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Circularity &#8211; R-ladder<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8625\" id=\"menu-item-8625\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-v\" tabindex=\"0\" href=\"#my-account\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">My account<\/span><\/div><\/div><\/a><\/li><\/ul><\/div><\/div><\/div><div class=\"e21552-e8 x-acc-item\"><button id=\"tab-e21552-e8\" class=\"x-acc-header x-active\" role=\"button\" aria-expanded=\"true\" aria-controls=\"panel-e21552-e8\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e8\" type=\"button\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-text\">Related<\/span><\/span><\/button><div id=\"panel-e21552-e8\" role=\"tabpanel\" aria-hidden=\"false\" aria-labelledby=\"tab-e21552-e8\" data-x-toggleable=\"e21552-e8\" data-x-toggle-collapse=\"1\"><div class=\"x-acc-content\"><ul class=\"x-menu-first-level x-menu x-menu-inline e21552-e9 mgmo-o mgmo-p mgmo-r\" role=\"navigation\" data-x-hoverintent=\"{&quot;interval&quot;:50,&quot;timeout&quot;:500,&quot;sensitivity&quot;:9}\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2223\" id=\"menu-item-2223\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-x\" tabindex=\"0\" href=\"https:\/\/re-shop.be\/en\/general-terms-and-conditions-of-sale\/\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">General Terms and Conditions of Sale<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy menu-item-2224\" id=\"menu-item-2224\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-x\" tabindex=\"0\" href=\"https:\/\/re-shop.be\/en\/privacy-policy\/\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Privacy Policy<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2225\" id=\"menu-item-2225\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-x\" tabindex=\"0\" href=\"https:\/\/re-shop.be\/en\/cookie-policy\/\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Cookie Policy<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2229\" id=\"menu-item-2229\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-x\" tabindex=\"0\" href=\"https:\/\/re-shop.be\/en\/disclaimer\/\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Disclaimer<\/span><\/div><\/div><\/a><\/li><li class=\"cmplz-show-banner menu-item menu-item-type-custom menu-item-object-custom menu-item-2230\" id=\"menu-item-2230\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-u mgmo-x\" tabindex=\"0\" href=\"javascript:void(0)\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Cookie settings<\/span><\/div><\/div><\/a><\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e10 mgmo-e\"><div class=\"x-div x-hide-lg x-hide-md x-hide-xl e21552-e11 mgmo-g mgmo-h\"><div class=\"x-text x-text-headline e21552-e12 mgmo-z mgmo-10 mgmo-11\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Customer Service<\/h1>\n<\/div><\/div><\/div><ul class=\"x-menu-first-level x-menu x-menu-inline e21552-e13 mgmo-p mgmo-q mgmo-r\" role=\"navigation\" data-x-hoverintent=\"{&quot;interval&quot;:50,&quot;timeout&quot;:500,&quot;sensitivity&quot;:9}\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8618\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#order\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Order<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8619\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#reservation\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Reserve<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8620\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#payment\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Payment<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8621\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#delivery-pickup\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Delivery &#038; Pickup<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8622\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#returns-warranty\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Returns &#038; Warranty<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8623\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#productquality\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Product Quality<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8624\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#circularity\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Circularity &#8211; R-ladder<\/span><\/div><\/div><\/a><\/li><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-8625\"><a class=\"x-anchor x-anchor-menu-item mgmo-s mgmo-t mgmo-v mgmo-y\" tabindex=\"0\" href=\"#my-account\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">My account<\/span><\/div><\/div><\/a><\/li><\/ul><\/div><div class=\"x-div e21552-e14 mgmo-g mgmo-i customer-service\" id=\"order\"><div class=\"x-text x-text-headline e21552-e15 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Order<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e16 mgmo-15 mgmo-16 mgmo-17\"><p>Below you will find all the information you need about placing and managing your order.<\/p><\/div><div class=\"x-acc e21552-e17 mgmo-j mgmo-k mgmo-m\" id=\"x-acc-e21552-e17\"><div class=\"e21552-e18 x-acc-item\"><button id=\"tab-e21552-e18\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e18\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e18\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">How do I place an order?<\/span><\/span><\/button><div id=\"panel-e21552-e18\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e18\" data-x-toggleable=\"e21552-e18\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e19 mgmo-16 mgmo-17 mgmo-18\"><p>Placing an order on <strong>re-shop<\/strong> is easy through the online store.<\/p>\n<p>1. Select the desired product and open the product page.<br\/>2. Select the appropriate options as needed, such as model, Colour, and Dimensions.<br\/>3a. To purchase: select the quantity and click \"Add to Cart.\"<br\/>3b. To reserve: Click \u201cReserve this product for a period,\u201d choose the quantity, select the reservation end date, and click \u201cReserve this product.\u201d<br\/>4. Open the Cart in the top-right corner of the page to review your order.<br\/>5. Adjust quantities or remove products as needed.<br\/>6. Proceed to Checkout.<br\/>7. Enter your information or log in with your account.<br\/>8. Choose your preferred Delivery or Pickup method.<br\/>9. Choose a Payment method.<br\/>10. Review your order and confirm it.  <\/p>\n<p>If you are a business customer and would like to add a VAT number, you must be logged in with an account.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e20 x-acc-item\"><button id=\"tab-e21552-e20\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e20\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e20\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I reserve a product or temporarily block it?<\/span><\/span><\/button><div id=\"panel-e21552-e20\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e20\" data-x-toggleable=\"e21552-e20\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e21 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, for certain products, <strong>re-shop<\/strong> offers the option of a reservation.<\/p>\n<p>Reservations allow you to set aside products today and purchase them later. This is particularly useful in project-based interior design, where the selection and implementation phases often do not occur simultaneously. <\/p>\n<p>With items subject to reuse, inventory changes constantly. A product that is available today may not necessarily be available at the time of service. By making a reservation, you can ensure its availability.  <\/p>\n<p>How does it work?<\/p>\n\n<ul>\n \t<li>You select products just as you would for a regular order<\/li>\n \t<li>You choose to make a reservation instead of purchasing<\/li>\n \t<li>You pay a reservation fee for temporarily reserving and storing the product<\/li>\n<\/ul>\n<p>The final purchase will not be made until the furniture is actually needed.<\/p>\n<p>What does this mean in practical terms?<\/p>\n\n<ul>\n \t<li>Certainty regarding availability within your project schedule<\/li>\n \t<li>No time pressure during the selection process<\/li>\n \t<li>Opportunity to develop concrete proposals<\/li>\n \t<li>Flexibility During the Design Process<\/li>\n<\/ul>\n<p>Reservations are primarily intended for projects with a longer lead time, such as those involving architects, project developers, and companies with phased interior design projects.<\/p>\n<p>Important<\/p>\n\n<ul>\n \t<li>The reservation fee is not deducted from the purchase price<\/li>\n \t<li>The reservation fee is non-refundable<\/li>\n \t<li>At the end of the agreed-upon period, the reservation will automatically expire, unless otherwise agreed<\/li>\n<\/ul>\n<p>The exact terms and availability are always specified on a product-by-product or Project-by-Project basis.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e22 x-acc-item\"><button id=\"tab-e21552-e22\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e22\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e22\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">When will I receive confirmation of my order?<\/span><\/span><\/button><div id=\"panel-e21552-e22\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e22\" data-x-toggleable=\"e21552-e22\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e23 mgmo-16 mgmo-17 mgmo-18\"><p>After placing your order, you will automatically receive a confirmation email.<\/p>\n<p>Didn't receive a confirmation email? Please check your junk or spam folder first. <\/p>\n<p>Can't find the confirmation? Please Contact us at <strong>orders@re-shop.be<\/strong>. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e24 x-acc-item\"><button id=\"tab-e21552-e24\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e24\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e24\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What is the status of my order?<\/span><\/span><\/button><div id=\"panel-e21552-e24\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e24\" data-x-toggleable=\"e21552-e24\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e25 mgmo-16 mgmo-17 mgmo-18\"><p>The status of your order is tracked using the standard order statuses in our online store; for example, your order may be pending, being processed, completed, or canceled.<\/p>\n<p>If you have an account, you can track your order via My Account at &gt; <a href=\"https:\/\/re-shop.be\/en\/my-account\/\">Orders<\/a>.<\/p>\n<p>You will also receive emails whenever there are important changes to your order.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e26 x-acc-item\"><button id=\"tab-e21552-e26\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e26\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e26\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I change my order?<\/span><\/span><\/button><div id=\"panel-e21552-e26\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e26\" data-x-toggleable=\"e21552-e26\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e27 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, in many cases this is still possible, as long as the order hasn't been fully processed or prepared for Delivery.<\/p>\n<p>Please contact us as soon as possible at <strong>orders@re-shop.be<\/strong> or <strong>+32 (0)2 255 17 40<\/strong> and clearly state your order number.<\/p>\n<p>We'll then check to see if the order can still be modified.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e28 x-acc-item\"><button id=\"tab-e21552-e28\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e28\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e28\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I cancel my order?<\/span><\/span><\/button><div id=\"panel-e21552-e28\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e28\" data-x-toggleable=\"e21552-e28\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e29 mgmo-16 mgmo-17 mgmo-18\"><p>An order can be canceled free of charge as long as it has not yet been processed, prepared, or loaded for shipment.<\/p>\n<p>If the goods have already been loaded for Delivery, the shipping costs may no longer be refundable.<\/p>\n<p>For custom-made products, modified products, or products ordered specifically for you, cancellation may be restricted or prohibited once production or modification has begun.<\/p>\n<p>If you need to cancel your order, please contact us as soon as possible via <strong>orders@re-shop.be<\/strong> or <strong>+32 (0)2 255 17 40<\/strong> and include your order number.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e30 x-acc-item\"><button id=\"tab-e21552-e30\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e30\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e30\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I change the shipping address after I've placed my order?<\/span><\/span><\/button><div id=\"panel-e21552-e30\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e30\" data-x-toggleable=\"e21552-e30\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e31 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, that's usually possible as long as the order hasn't been scheduled or loaded for transport yet.<\/p>\n<p>Please note that a different shipping address may affect:<\/p>\n\n<ul>\n \t<li>the shipping cost<\/li>\n \t<li>the delivery area<\/li>\n \t<li>The delivery time<\/li>\n \t<li>the availability of certain delivery options<\/li>\n<\/ul>\n<p>To do so, please Contact us at <strong>orders@re-shop.be<\/strong> or <strong>+32 (0)2 255 17 40<\/strong> and include your order number.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e32 x-acc-item\"><button id=\"tab-e21552-e32\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e32\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e32\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Is it safe to place an order with re-shop?<\/span><\/span><\/button><div id=\"panel-e21552-e32\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e32\" data-x-toggleable=\"e21552-e32\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e33 mgmo-16 mgmo-17 mgmo-18\"><p>Yes. <strong>re-shop<\/strong> uses a secure connection to process data and orders.<\/p>\n<p>Personal data is processed in accordance with our privacy policy, and payments are processed through our payment partners' secure payment environments.<\/p>\n<p>Always make sure you order through the official website of <strong>re-shop<\/strong> and that the connection is secure.<\/p>\n<p>For more information, please see our <a href=\"https:\/\/re-shop.be\/en\/privacy-policy\/\">Privacy Policy<\/a> and our <a href=\"https:\/\/re-shop.be\/en\/general-terms-and-conditions-of-sale\/\">General Terms and Conditions of Sale<\/a>.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e34 x-acc-item\"><button id=\"tab-e21552-e34\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e34\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e34\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Do I need an account to place an order?<\/span><\/span><\/button><div id=\"panel-e21552-e34\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e34\" data-x-toggleable=\"e21552-e34\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e35 mgmo-16 mgmo-17 mgmo-18\"><p>No, you can also place an order as a guest.<\/p>\n<p>An account does offer some additional benefits:<\/p>\n\n<ul>\n \t<li><a href=\"https:\/\/re-shop.be\/en\/my-account\/\">Track your orders<\/a><\/li>\n \t<li><a href=\"https:\/\/re-shop.be\/nl\/mijn-account\/edit-address\/\">Manage addresses<\/a><\/li>\n \t<li><a href=\"https:\/\/re-shop.be\/nl\/mijn-account\/edit-account\/\">Edit account information<\/a><\/li>\n \t<li>Add <a href=\"https:\/\/re-shop.be\/en\/my-account\/\">a VAT number<\/a> as a business customer<\/li>\n \t<li>reorder faster<\/li>\n \t<li>take advantage of personal discounts<\/li>\n \t<li>View order summary<\/li>\n<\/ul>\n<p>You must be logged in to add a VAT number.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e36 x-acc-item\"><button id=\"tab-e21552-e36\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e36\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e36\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I place an order from other countries?<\/span><\/span><\/button><div id=\"panel-e21552-e36\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e36\" data-x-toggleable=\"e21552-e36\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e37 mgmo-16 mgmo-17 mgmo-18\"><p><strong>re-shop focuses <\/strong>primarily on deliveries within Belgium, the Netherlands, France, and Germany.<\/p>\n<p>Deliveries outside this area are possible upon request. Please contact us at orders@re-shop.be. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e38 x-acc-item\"><button id=\"tab-e21552-e38\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e38\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e38\" type=\"button\" data-x-toggle-group=\"e21552-e17\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">I received my order damaged, dirty, or different from what I expected. What should I do now? <\/span><\/span><\/button><div id=\"panel-e21552-e38\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e38\" data-x-toggleable=\"e21552-e38\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e39 mgmo-16 mgmo-17 mgmo-18\"><p>We'd be happy to resolve this correctly as soon as possible.<\/p>\n<p>Please inspect your order upon receipt and report any visible damage, missing parts, or discrepancies as soon as possible via <strong>orders@re-shop.be<\/strong>.<\/p>\n<p>Please include the following:<\/p>\n\n<ul>\n \t<li>Your order number<\/li>\n \t<li>clear photos of the product<\/li>\n \t<li>photos of any damage or defects<\/li>\n \t<li>A brief description of the problem<\/li>\n<\/ul>\n<p>Second-hand and refurbished products may show normal signs of use. These are considered part of the product's condition, as long as they match the product description. <\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-div e21552-e40 mgmo-g mgmo-i customer-service\" id=\"reservation\"><div class=\"x-text x-text-headline e21552-e41 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Reserve<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e42 mgmo-16 mgmo-17 mgmo-18\"><p class=\"p1\">Below you will find all the information about reserving products, reservation periods, and how reservations work in practice within your project.<\/p><\/div><div id=\"discl-scope\" class=\"x-text x-text-headline has-graphic e21552-e43 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf783;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Reservations for Project Furnishing<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e44 mgmo-16 mgmo-17 mgmo-18\"><p>In project-based interior design, availability is often just as important as the product itself. That is why <strong>re-shop<\/strong> offers the option to temporarily reserve selected furniture for later purchase. <\/p>\n<p>Reservations make it possible to temporarily block project inventory for a fixed period, ensuring availability during the design, approval, and implementation phases.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e45 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf495;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">How does a reservation work?<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e46 mgmo-16 mgmo-17 mgmo-18\"><p><i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i>  Products are temporarily removed from stock<br\/><i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Reservations are valid for a fixed, predetermined period<br\/><i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> During this period, the furniture remains reserved exclusively for you<br\/><i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> The furniture remains in storage with us<br\/><i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> At the end of this period, the reservation automatically expires<br\/><i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> A final purchase remains possible at a later date<\/p><\/div><div class=\"x-acc e21552-e47 mgmo-j mgmo-m mgmo-n\" id=\"x-acc-e21552-e47\"><div class=\"e21552-e48 x-acc-item\"><button id=\"tab-e21552-e48\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e48\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e48\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">How can I reserve a product?<\/span><\/span><\/button><div id=\"panel-e21552-e48\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e48\" data-x-toggleable=\"e21552-e48\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e49 mgmo-16 mgmo-17 mgmo-18\"><p>On the product page, you can choose to reserve a product.<\/p>\n\n<ul>\n \t<li>Click on \u201cReserve this product\u201d<\/li>\n \t<li>Select the desired quantity<\/li>\n \t<li>Select an end date for the reservation<\/li>\n \t<li>The reservation begins automatically starting today<\/li>\n<\/ul>\n<p>The total price and the number of days are automatically calculated and displayed.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e50 x-acc-item\"><button id=\"tab-e21552-e50\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e50\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e50\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">When is reservation a good option within a project?<\/span><\/span><\/button><div id=\"panel-e21552-e50\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e50\" data-x-toggleable=\"e21552-e50\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e51 mgmo-16 mgmo-17 mgmo-18\"><p>Reservations are particularly useful in project-based planning.<\/p>\n<p>It allows you to:<\/p>\n\n<ul>\n \t<li>to select products while your Project is still in the planning stages<\/li>\n \t<li>to be certain of availability for yourself or your client<\/li>\n \t<li>without making any immediate purchasing decisions<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"e21552-e52 x-acc-item\"><button id=\"tab-e21552-e52\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e52\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e52\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">How is the reservation price calculated?<\/span><\/span><\/button><div id=\"panel-e21552-e52\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e52\" data-x-toggleable=\"e21552-e52\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e53 mgmo-16 mgmo-17 mgmo-18\"><p>The reservation fee is calculated based on:<\/p>\n\n<ul>\n \t<li>the number of reservation days<\/li>\n \t<li>the number of reserved products<\/li>\n \t<li>the reservation price per product per day<\/li>\n<\/ul>\n<p>The reservation fee per product per day is determined based on the type and size of the product. This ensures that the reservation fee remains proportional to the required storage space and logistics processing. <\/p>\n<p>The current daily reservation rate is always clearly displayed on the product page, along with the automatically calculated total reservation cost. This calculation also remains fully visible in the Cart, so you always have a clear overview of the reservation costs. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e54 x-acc-item\"><button id=\"tab-e21552-e54\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e54\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e54\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">How long does project inventory remain reserved?<\/span><\/span><\/button><div id=\"panel-e21552-e54\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e54\" data-x-toggleable=\"e21552-e54\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e55 mgmo-16 mgmo-17 mgmo-18\"><p>A reservation always begins on the day of booking and runs through the end date you selected.<\/p>\n<p>The total number of days is calculated automatically.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e56 x-acc-item\"><button id=\"tab-e21552-e56\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e56\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e56\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Do I need to select a variant when making a reservation?<\/span><\/span><\/button><div id=\"panel-e21552-e56\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e56\" data-x-toggleable=\"e21552-e56\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e57 mgmo-16 mgmo-17 mgmo-18\">Yes, if a product has multiple variants (such as Colour, Dimensions, or Style), you must first select the correct variant before you can reserve it.<\/div><\/div><\/div><\/div><div class=\"e21552-e58 x-acc-item\"><button id=\"tab-e21552-e58\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e58\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e58\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Where can I find my reservation?<\/span><\/span><\/button><div id=\"panel-e21552-e58\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e58\" data-x-toggleable=\"e21552-e58\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e59 mgmo-16 mgmo-17 mgmo-18\"><p>Your reservation will be added to your Cart and processed as an Order.<\/p>\n<p>In your Cart, you'll see:<\/p>\n\n<ul>\n \t<li>the type (Reservation)<\/li>\n \t<li>the selected period<\/li>\n \t<li>the number of days<\/li>\n \t<li>the total reservation price<\/li>\n<\/ul>\n<p>And after placement of the order, on the account page under \" <a href=\"https:\/\/re-shop.be\/en\/my-account\/\">Orders<\/a>.\"<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e60 x-acc-item\"><button id=\"tab-e21552-e60\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e60\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e60\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What is the difference between a reservation and a purchase?<\/span><\/span><\/button><div id=\"panel-e21552-e60\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e60\" data-x-toggleable=\"e21552-e60\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e61 mgmo-16 mgmo-17 mgmo-18\"><p>No, a reservation is not a purchase, but a temporary hold on the product.<\/p>\n<p>You only pay to reserve the product for a certain period of time. The final purchase takes place later, if desired. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e62 x-acc-item\"><button id=\"tab-e21552-e62\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e62\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e62\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I purchase a reserved item at a later time?<\/span><\/span><\/button><div id=\"panel-e21552-e62\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e62\" data-x-toggleable=\"e21552-e62\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e63 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, at any time during or after the Reservation period, you can decide to actually purchase the product, provided it is still applicable to your Project.<\/p>\n<p>The reservation fee is not deducted from the purchase price.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e64 x-acc-item\"><button id=\"tab-e21552-e64\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e64\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e64\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I change or cancel my reservation?<\/span><\/span><\/button><div id=\"panel-e21552-e64\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e64\" data-x-toggleable=\"e21552-e64\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e65 mgmo-16 mgmo-17 mgmo-18\"><p>In certain cases, this is possible.<\/p>\n<p>Please contact us as soon as possible at <strong>orders@re-shop.be<\/strong> and include your reference number.<\/p>\n<p>Please keep in mind that:<\/p>\n\n<ul>\n \t<li>the reservation period may already be in progress<\/li>\n \t<li>the reservation fee is non-refundable<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"e21552-e66 x-acc-item\"><button id=\"tab-e21552-e66\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e66\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e66\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What happens after my reservation ends?<\/span><\/span><\/button><div id=\"panel-e21552-e66\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e66\" data-x-toggleable=\"e21552-e66\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e67 mgmo-16 mgmo-17 mgmo-18\"><p>Once the reservation period has ended, the hold will be automatically released.<\/p>\n<p>The product can then be made available again to other customers, unless otherwise agreed.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e68 x-acc-item\"><button id=\"tab-e21552-e68\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e68\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e68\" type=\"button\" data-x-toggle-group=\"e21552-e47\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Is a reservation required?<\/span><\/span><\/button><div id=\"panel-e21552-e68\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e68\" data-x-toggleable=\"e21552-e68\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e69 mgmo-16 mgmo-17 mgmo-18\"><p>No, you can also purchase products directly without making a reservation.<\/p>\n<p>Reservations are an additional option for situations where timing and availability are important.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-div e21552-e70 mgmo-g mgmo-i customer-service\" id=\"payment\"><div class=\"x-text x-text-headline e21552-e71 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Payment<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e72 mgmo-15 mgmo-16 mgmo-17\"><p class=\"p1\">Below you will find all the information about payment methods, billing, and payment processing.<\/p><\/div><div class=\"x-acc e21552-e73 mgmo-j mgmo-k mgmo-m\" id=\"x-acc-e21552-e73\"><div class=\"e21552-e74 x-acc-item\"><button id=\"tab-e21552-e74\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e74\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e74\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What payment methods can I use?<\/span><\/span><\/button><div id=\"panel-e21552-e74\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e74\" data-x-toggleable=\"e21552-e74\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e75 mgmo-16 mgmo-17 mgmo-18\"><p>You can securely pay for your order using the following payment methods:<\/p>\n\n<ul>\n \t<li>Bancontact<\/li>\n \t<li>SEPA<\/li>\n \t<li>KBC<\/li>\n \t<li>Belfius<\/li>\n \t<li>iDeal<\/li>\n \t<li>Bank Transfer<\/li>\n<\/ul>\n<p>Payments are processed through a secure payment environment provided by our payment partner, Mollie Payments.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e76 x-acc-item\"><button id=\"tab-e21552-e76\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e76\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e76\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I pay by bank transfer?<\/span><\/span><\/button><div id=\"panel-e21552-e76\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e76\" data-x-toggleable=\"e21552-e76\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e77 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, it is possible to pay by bank transfer.<\/p>\n<p>After placing your order, you will receive the payment details:<\/p>\n\n<ul>\n \t<li>on the confirmation page<\/li>\n \t<li>in the confirmation email<\/li>\n<\/ul>\n<p>As soon as payment is received, your order will be processed.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e78 x-acc-item\"><button id=\"tab-e21552-e78\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e78\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e78\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">When will I receive confirmation of my order?<\/span><\/span><\/button><div id=\"panel-e21552-e78\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e78\" data-x-toggleable=\"e21552-e78\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e79 mgmo-16 mgmo-17 mgmo-18\"><ul>\n \t<li>When you make online payment, your order will be confirmed and processed immediately<\/li>\n \t<li>For payments made by bank transfer, processing begins as soon as the payment is received<\/li>\n<\/ul>\n<p>You will receive a confirmation and further communications via email.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e80 x-acc-item\"><button id=\"tab-e21552-e80\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e80\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e80\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Are my payments secure?<\/span><\/span><\/button><div id=\"panel-e21552-e80\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e80\" data-x-toggleable=\"e21552-e80\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e81 mgmo-16 mgmo-17 mgmo-18\"><p>Yes. All payments are processed through a secure payment environment. <\/p>\n\n<ul>\n \t<li>Your data will be sent in encrypted form via a secure connection (SSL)<\/li>\n \t<li>Payments are processed through certified payment partners<\/li>\n \t<li><strong>re-shop<\/strong> does not have access to your full payment information<\/li>\n<\/ul>\n<p>For more information, please refer to our <a href=\"https:\/\/re-shop.be\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e82 x-acc-item\"><button id=\"tab-e21552-e82\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e82\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e82\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Will I receive an invoice?<\/span><\/span><\/button><div id=\"panel-e21552-e82\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e82\" data-x-toggleable=\"e21552-e82\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e83 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, once your order has been processed, the invoice will be generated through our accounting system.<\/p>\n<p>You will not receive the invoice through the online store, but through our administrative system. However, your order will always remain visible and trackable through your account in the online store. <\/p>\n<p>For business customers, the invoice is prepared based on the provided company information and VAT number.<\/p>\n<p>For Belgian companies connected to the Peppol network, the invoice is automatically sent via Peppol. If necessary, you will also receive a copy by email. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e84 x-acc-item\"><button id=\"tab-e21552-e84\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e84\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e84\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I add my VAT number?<\/span><\/span><\/button><div id=\"panel-e21552-e84\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e84\" data-x-toggleable=\"e21552-e84\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e85 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, to add a VAT number, you must:<\/p>\n\n<ul>\n \t<li>to have an account<\/li>\n \t<li>to be logged in<\/li>\n<\/ul>\n<p>You can enter and manage your VAT number through your account settings.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e86 x-acc-item\"><button id=\"tab-e21552-e86\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e86\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e86\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Is VAT subject to reverse charge (reverse charge)?<\/span><\/span><\/button><div id=\"panel-e21552-e86\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e86\" data-x-toggleable=\"e21552-e86\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e87 mgmo-16 mgmo-17 mgmo-18\"><p>In certain cases, the Reverse charge may apply, for example, in the case of intra-Community deliveries within the European Union.<\/p>\n<p>This is only possible when:<\/p>\n\n<ul>\n \t<li>You have a valid VAT number<\/li>\n \t<li>the VAT number was entered correctly and validated<\/li>\n \t<li>Delivery meets the legal requirements for the reverse charge of VAT<\/li>\n<\/ul>\n<p>If the reverse charge mechanism applies, it will be correctly reflected on the invoice.<\/p>\n<p>If you have any questions or encounter specific situations, please feel free to Contact us at <strong>orders@re-shop.be<\/strong>.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e88 x-acc-item\"><button id=\"tab-e21552-e88\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e88\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e88\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Are there any additional charges?<\/span><\/span><\/button><div id=\"panel-e21552-e88\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e88\" data-x-toggleable=\"e21552-e88\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e89 mgmo-16 mgmo-17 mgmo-18\"><p>Product prices do not include any additional costs, such as:<\/p>\n\n<ul>\n \t<li>Delivery<\/li>\n \t<li>Assembly<\/li>\n \t<li>Placement<\/li>\n<\/ul>\n<p>These costs are clearly displayed during the ordering process or, if applicable, billed separately afterward.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e90 x-acc-item\"><button id=\"tab-e21552-e90\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e90\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e90\" type=\"button\" data-x-toggle-group=\"e21552-e73\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What happens when a refund is issued?<\/span><\/span><\/button><div id=\"panel-e21552-e90\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e90\" data-x-toggleable=\"e21552-e90\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e91 mgmo-16 mgmo-17 mgmo-18\"><p>If an order is canceled (in part) or modified, the refund will be processed as soon as possible.<\/p>\n\n<ul>\n \t<li>Refunds are issued via the original payment method<\/li>\n \t<li>If applicable, some of the costs (such as transportation) may not be refundable<\/li>\n<\/ul>\n<p>For more details, please see the <a href=\"https:\/\/re-shop.be\/en\/general-terms-and-conditions-of-sale\/\">General Terms and Conditions of Sale<\/a>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-div e21552-e92 mgmo-g mgmo-i customer-service\" id=\"delivery-pickup\"><div class=\"x-text x-text-headline e21552-e93 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Delivery & Pickup<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e94 mgmo-16 mgmo-17 mgmo-18\"><p>Proper delivery is a key part of every project. That is why <strong>re-shop<\/strong> uses its own delivery and installation approach, which focuses on flexibility, accessibility, and practical execution. <\/p>\n<p>We primarily deliver within Belgium, the Netherlands, France, and Germany, and tailor our deliveries as much as possible to the nature of the project, the accessibility of the location, and the desired timeline. Deliveries outside these regions are also possible upon request. <\/p>\n<p>Because a large portion of our product range consists of unique and Circular products, deliveries are always assessed based on availability, scheduling, and practical feasibility.<\/p>\n<p>This allows both small deliveries and complete project furnishing setups to be coordinated accurately and efficiently.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e95 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf0d1;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">On-site Delivery<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e96 mgmo-15 mgmo-16 mgmo-17\"><p>Deliveries are always made by appointment and, whenever possible, are grouped by region to organize transportation as efficiently as possible.<\/p>\n<p>The shipping cost consists of two parts:<\/p>\n<ul>\n<li>a flat shipping fee, calculated based on the driving distance between our warehouse and the Delivery address;<\/li>\n<li>A processing fee per product, depending on the size and type of product.<\/li>\n<\/ul>\n<p>This ensures that you always pay a fair shipping rate, whether you're having a single product delivered or a complete set of Project furnishing.<\/p>\n<p><strong>Shipping Cost per Delivery Zone<\/strong><\/p>\n<p>Shipping costs are calculated based on the actual driving distance by road between our warehouse and the delivery address.<\/p><\/div><div class=\"x-text x-content e21552-e97 mgmo-15 mgmo-16 mgmo-17\"><table border=\"1\" cellspacing=\"0\" cellpadding=\"8\" width=\"100%\">\n<thead>\n<tr>\n<th>\n<p class=\"p1\"><b>Driving distance<\/b><\/p>\n<\/th>\n<th>\n<p class=\"p1\"><b>Shipping cost (excl. VAT)<\/b><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p class=\"p1\">0\u201320 km<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac30<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">20\u201340 km<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac50<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">40\u201360 km<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac70<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">60\u2013100 km<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac100<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">100\u2013150 km<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac150<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">More than 150 km<\/p>\n<\/td>\n<td>\n<p class=\"p1\">Upon request<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div><div class=\"x-text x-content e21552-e98 mgmo-15 mgmo-16 mgmo-17\"><p>The distance is automatically calculated during Checkout based on your ZIP code and shipping address.<\/p>\n<p><strong>Processing cost per product<\/strong><\/p>\n<p>In addition to the shipping cost, a handling fee is charged per product. This fee covers the collection, loading, unloading, and processing of the goods. <\/p><\/div><div class=\"x-text x-content e21552-e99 mgmo-15 mgmo-16 mgmo-17\"><table border=\"1\" width=\"100%\" cellspacing=\"0\" cellpadding=\"8\">\n<thead>\n<tr>\n<th>\n<p class=\"p1\"><b>Transport Class<\/b><\/p>\n<\/th>\n<th>\n<p class=\"p1\"><b>Examples<\/b><\/p>\n<\/th>\n<th>\n<p class=\"p1\"><b>Price per product (excl. VAT)<\/b><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>\n<p class=\"p1\">Compact<\/p>\n<\/td>\n<td>\n<p class=\"p1\">office chairs, visitor chairs, drawer units, coat racks, ottomans, small tables, accessories<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac5<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">Default<\/p>\n<\/td>\n<td>\n<p class=\"p1\">desks, cafeteria tables, lighting, partition panels<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac10<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">Large<\/p>\n<\/td>\n<td>\n<p class=\"p1\">workbenches, cabinets, large sofas<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac20<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">Extensive<\/p>\n<\/td>\n<td>\n<p class=\"p1\">large conference tables, large sofas, extra-bulky items<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac40<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p class=\"p1\">Specialized Transportation<\/p>\n<\/td>\n<td>\n<p class=\"p1\">Acoustic pods, very large or unusual products<\/p>\n<\/td>\n<td>\n<p class=\"p1\">\u20ac100<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div><div class=\"x-text x-content e21552-e100 mgmo-15 mgmo-16 mgmo-17\"><p>The shipping class for each product is clearly listed on the product page and is automatically processed during Checkout.<\/p>\n<p>For project deliveries or exceptional situations, delivery and transportation can always be customized. In such cases, you will receive a clear quotation in advance. <\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e101 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf5e4;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Pickup<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e102 mgmo-16 mgmo-17 mgmo-18\"><p>You can also choose to pick up your order yourself at Collection by appointment.<\/p>\n<p>As soon as your order is ready, we will contact you to arrange a convenient pickup time.<\/p>\n<p><strong>Pickup Location<\/strong><\/p>\n<p><strong>re-shop<\/strong><br\/>Radiatorenstraat 1<br\/>1800 Vilvoorde<br\/>Flemish Brabant<br\/>Belgium<strong><br><\/strong><\/p>\n<p><strong>Pickup Times<\/strong><\/p>\n<p>Pickup is available by appointment during our business hours:<\/p>\n<p>Monday to Friday\n08:00 - 16:00<strong><\/strong><\/p>\n<p><strong>Practical Arrangements<\/strong><\/p>\n<p>For pickup, the goods are handed over at the warehouse exit.<\/p>\n<p>The customer must provide the following:<\/p>\n\n<ul>\n \t<li>appropriate transportation;<\/li>\n \t<li>adequate protection of the goods during transport;<\/li>\n \t<li>if necessary, a sufficient number of people to load the goods safely.<\/li>\n<\/ul>\n<p>We recommend checking in advance whether the ordered products will fit in the designated transport vehicle.<\/p>\n<p>After pickup, the customer is responsible for the transportation, loading, and further handling of the goods.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e103 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf4ce;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Placement & Assembly<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e104 mgmo-16 mgmo-17 mgmo-18\"><p>In addition to Delivery, placement and assembly services are also available for select products and Project furnishing.<\/p>\n<p>This may include, among other things:<\/p>\n\n<ul>\n \t<li>agencies<\/li>\n \t<li>cabinets<\/li>\n \t<li>conference tables<\/li>\n \t<li>chairs<\/li>\n \t<li>modular configurations<\/li>\n \t<li>Project-Based Office Furnishing<\/li>\n<\/ul>\n<p>The practical implementation is always coordinated in advance and takes into account, among other things:<\/p>\n\n<ul>\n \t<li>accessibility of the location;<\/li>\n \t<li>floors, elevators, and stairs;<\/li>\n \t<li>passageways and available space;<\/li>\n \t<li>the scope and complexity of the Project.<\/li>\n<\/ul>\n<p><strong>Procedure<\/strong><\/p>\n<p>If you indicate during the ordering process that you would like to have the item delivered and\/or assembled, we will contact you to discuss the details.<\/p>\n<p>Based on the available information, we will provide an estimate of the required work hours in advance, and you will receive a clear quotation for your approval.<\/p>\n<p>The work is carried out by experienced staff who are familiar with the assembly, placement, and project-based setup of professional office furniture.<\/p>\n<p><strong>Rate<\/strong><\/p>\n<p>Placement and Assembly are performed on a time-and-materials basis at a rate of <strong>\u20ac50.00<\/strong> per person per hour (excl. VAT).<\/p>\n<p>After completion, the actual hours worked will be billed. If these differ from the initial estimate, the actual hours worked will be clearly itemized on the final invoice. <\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e105 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xe61e;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Project-Based Delivery<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e106 mgmo-16 mgmo-17 mgmo-18\"><p>For larger or phased projects, we\u2019ll work together to:<\/p>\n\n<ul>\n \t<li>planning<\/li>\n \t<li>Temporary Reservations<\/li>\n \t<li>phased delivery<\/li>\n \t<li>storage or timing<\/li>\n \t<li>Assembly and Acceptance<\/li>\n<\/ul>\n<p>This allows the furniture to be tailored to the Project's progress and the availability of the location.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e107 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xe1d9;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Delivery & Inspection<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e108 mgmo-16 mgmo-17 mgmo-18\"><p>Upon delivery or pickup, please check your order immediately.<\/p>\n<p>Please report any visible damage, missing parts, or discrepancies as soon as possible after receipt.<\/p>\n<p>For more information about warranties, returns, or product condition, please refer to the <a href=\"#returns-warranty\">Returns & Warranty<\/a> section.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e109 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xe14f;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Questions about delivery or placement?<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e110 mgmo-16 mgmo-17 mgmo-18\"><p>Do you have any questions about accessibility, assembly, Delivery, or project planning?<\/p>\n<p>Please feel free to contact us. We\u2019d be happy to work with you to find the most practical solution for your Project. <\/p><\/div><div class=\"x-acc e21552-e111 mgmo-j mgmo-m mgmo-n\" id=\"x-acc-e21552-e111\"><div class=\"e21552-e112 x-acc-item\"><button id=\"tab-e21552-e112\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e112\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e112\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What is the delivery time?<\/span><\/span><\/button><div id=\"panel-e21552-e112\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e112\" data-x-toggleable=\"e21552-e112\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e113 mgmo-16 mgmo-17 mgmo-18\"><p>Delivery time depends on the type of product and availability.<\/p>\n<ul>\n<li>Stock and secondhand products are usually delivered within 14 days<\/li>\n<li>New or products ordered for custom-made products have a longer delivery time of 5 to 8 weeks<\/li>\n<\/ul>\n<p>If an order contains multiple products, the longest delivery time applies.<br\/>You will always be informed of the expected delivery date.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e114 x-acc-item\"><button id=\"tab-e21552-e114\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e114\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e114\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">How does Delivery work?<\/span><\/span><\/button><div id=\"panel-e21552-e114\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e114\" data-x-toggleable=\"e21552-e114\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e115 mgmo-16 mgmo-17 mgmo-18\"><p>Once you place your order, it will be processed and scheduled.<\/p>\n<p>You will receive a delivery proposal and can respond to it if necessary. Deliveries are grouped by region and are always made by appointment. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e116 x-acc-item\"><button id=\"tab-e21552-e116\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e116\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e116\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Where do you deliver?<\/span><\/span><\/button><div id=\"panel-e21552-e116\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e116\" data-x-toggleable=\"e21552-e116\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e117 mgmo-16 mgmo-17 mgmo-18\"><p>We primarily deliver in Belgium, the Netherlands, France, and Germany within a 150-kilometer radius,<\/p>\n<p>Deliveries outside this region are possible upon request. Please Contact us so we can discuss the options. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e118 x-acc-item\"><button id=\"tab-e21552-e118\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e118\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e118\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What are the shipping costs?<\/span><\/span><\/button><div id=\"panel-e21552-e118\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e118\" data-x-toggleable=\"e21552-e118\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e119 mgmo-16 mgmo-17 mgmo-18\"><p>The shipping cost consists of two parts:<\/p>\n\n<ul>\n \t<li>a flat shipping fee based on the distance between our warehouse and the Delivery address;<\/li>\n \t<li>A handling fee per product, depending on the item's shipping class.<\/li>\n<\/ul>\n<p>Any additional services, such as placement or assembly, will be quoted separately.<\/p>\n<p>The total shipping cost is automatically calculated during the ordering process. For Project deliveries or destinations outside our standard delivery zones, we\u2019d be happy to provide a customized quotation. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e120 x-acc-item\"><button id=\"tab-e21552-e120\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e120\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e120\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I pick up my order myself?<\/span><\/span><\/button><div id=\"panel-e21552-e120\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e120\" data-x-toggleable=\"e21552-e120\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e121 mgmo-16 mgmo-17 mgmo-18\"><p>Yes. You can choose to pick up your order yourself at our warehouse. <\/p>\n<p>Pickup is always by appointment, so that we can have your order ready on time.<\/p>\n<p><strong>Pickup Location<\/strong><\/p>\n<p><strong>re-shop<\/strong><br\/>Radiatorenstraat 1<br\/>1800 Vilvoorde<br\/>Flemish Brabant<br\/>Belgium<strong><\/strong><\/p>\n<p><strong>Hours of Operation<\/strong><\/p>\n<p>Monday to Friday\n08:00 - 16:00<\/p>\n<p><strong>For in-store pickup:<\/strong><\/p>\n<p>* The goods will be handed over to you at the warehouse exit;<br\/>* You are responsible for arranging suitable transportation and adequate protection for the products;<br\/>* You are responsible for loading and further transportation;<br\/>* The risk of transportation passes to the buyer upon pickup.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e122 x-acc-item\"><button id=\"tab-e21552-e122\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e122\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e122\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What happens at Delivery?<\/span><\/span><\/button><div id=\"panel-e21552-e122\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e122\" data-x-toggleable=\"e21552-e122\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e123 mgmo-16 mgmo-17 mgmo-18\"><p>Standard delivery is made to the first door on the ground floor.<\/p>\n<p>Upon delivery, please inspect the products immediately. Please report any comments or damage as soon as possible. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e124 x-acc-item\"><button id=\"tab-e21552-e124\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e124\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e124\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Is delivery to a specific floor or placement available?<\/span><\/span><\/button><div id=\"panel-e21552-e124\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e124\" data-x-toggleable=\"e21552-e124\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e125 mgmo-16 mgmo-17 mgmo-18\"><p>Yes. Placement of the goods at their final location inside the building is possible, but this is always done upon request. <\/p>\n<p>During the ordering process, you can indicate that you would like to have the item placed. We will then contact you to discuss the practical details. <\/p>\n<p>In our assessment, we take the following factors into account, among others:<\/p>\n\n<ul>\n \t<li>the accessibility of the location;<\/li>\n \t<li>floors, elevators, and stairs;<\/li>\n \t<li>passageways and available space;<\/li>\n \t<li>the scope of the Delivery.<\/li>\n<\/ul>\n<p>Based on this, we will provide an estimate of the work in advance, and you will receive a clear quotation for your approval.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e126 x-acc-item\"><button id=\"tab-e21552-e126\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e126\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e126\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Is assembly possible?<\/span><\/span><\/button><div id=\"panel-e21552-e126\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e126\" data-x-toggleable=\"e21552-e126\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e127 mgmo-16 mgmo-17 mgmo-18\"><p>Yes. Assembly is available for select products and project furnishing configurations, such as desks, cabinets, conference tables, and other professional furniture setups. <\/p>\n<p>If you indicate during the ordering process that you would like to have the item assembled, we will contact you to discuss the details.<\/p>\n<p>Assembly is performed by experienced staff and, whenever possible, is combined with Delivery.<\/p>\n<p>You will receive a quotation in advance that includes an estimate of the required work hours. The work will be performed at a rate of<strong> \u20ac50.00 per person per hour (excl. VAT)<\/strong>. After completion, the actual hours worked will be clearly itemized on the final invoice.  <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e128 x-acc-item\"><button id=\"tab-e21552-e128\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e128\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e128\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What if my location is hard to reach?<\/span><\/span><\/button><div id=\"panel-e21552-e128\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e128\" data-x-toggleable=\"e21552-e128\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e129 mgmo-16 mgmo-17 mgmo-18\"><p>If the delivery location is difficult to access (narrow passageways, stairs, limited access, etc.), please let us know in advance.<\/p>\n<p>This will allow us to prepare for the delivery properly and arrange for any additional resources that may be needed.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e130 x-acc-item\"><button id=\"tab-e21552-e130\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e130\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e130\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What happens if I'm not home when the Delivery arrives?<\/span><\/span><\/button><div id=\"panel-e21552-e130\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e130\" data-x-toggleable=\"e21552-e130\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e131 mgmo-16 mgmo-17 mgmo-18\"><p>It is important that someone be present at the agreed-upon time.<\/p>\n<p>If delivery cannot be made due to your absence, a new delivery can be scheduled, and additional charges may apply.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e132 x-acc-item\"><button id=\"tab-e21552-e132\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e132\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e132\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I change my delivery date?<\/span><\/span><\/button><div id=\"panel-e21552-e132\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e132\" data-x-toggleable=\"e21552-e132\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e133 mgmo-16 mgmo-17 mgmo-18\"><p>In many cases, this is possible, as long as the delivery has not yet been definitively scheduled.<\/p>\n<p>Please contact us as soon as possible at <strong>orders@re-shop.be<\/strong> or <strong>+32 (0)2 255 17 40<\/strong> and include your order number.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e134 x-acc-item\"><button id=\"tab-e21552-e134\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e134\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e134\" type=\"button\" data-x-toggle-group=\"e21552-e111\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What if my order is damaged upon Delivery?<\/span><\/span><\/button><div id=\"panel-e21552-e134\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e134\" data-x-toggleable=\"e21552-e134\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e135 mgmo-16 mgmo-17 mgmo-18\"><p class=\"p1\">Please check your order upon receipt.<\/p>\n<p class=\"p1\">If there is any damage or defects, please report it as soon as possible via <span class=\"s1\"><b><\/b><\/span>.<\/p>\n<p class=\"p2\">For the complete procedure and terms and conditions, please refer to the \" <a href=\"#ordering\"><span class=\"s1\">Ordering<\/span><\/a>\" section.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-div e21552-e136 mgmo-g mgmo-i customer-service\" id=\"returns-warranty\"><div class=\"x-text x-text-headline e21552-e137 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Returns & Warranty<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e138 mgmo-16 mgmo-17 mgmo-18\"><p><strong>re-shop deals <\/strong>in new, Refurbished, and Second-hand products. Because each product type has a different origin, lifespan, and usage history, the evaluation and warranty are tailored to the nature of the product. <\/p>\n<p>We strive to present products as accurately and transparently as possible through product information, photos, and descriptions of the product's condition.<\/p>\n<p>Second-hand and refurbished products may show normal signs of use. These are part of the product\u2019s character and Circular life cycle, as long as they match the listed condition and description. <\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e139 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf336;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Warranty<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e140 mgmo-16 mgmo-17 mgmo-18\"><p>Our products are covered by the statutory warranty, supplemented by any manufacturer's or product-specific warranties.<\/p>\n\n<ul>\n \t<li>New Products: 2-Year Legal Warranty<\/li>\n \t<li>Some new products: manufacturer's warranty of up to 5 years<\/li>\n \t<li>Refurbished products: 2-year warranty<\/li>\n \t<li>Second-hand products: 1-year warranty against defects<\/li>\n<\/ul>\n<p>Normal wear and tear on fabrics, upholstery, and surfaces is not covered by the warranty.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e141 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xe0dd;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Returns<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e142 mgmo-16 mgmo-17 mgmo-18\"><p>If a product does not meet your expectations, you may exercise your statutory right of withdrawal, provided the product is eligible for this.<\/p>\n<p>Return requests must always be made by contacting us in advance and are handled on a case-by-case basis depending on the type of product, the condition of the item, and the practical logistics of the return.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e143 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf0e2;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Circular Approach<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e144 mgmo-16 mgmo-17 mgmo-18\"><p>Whenever possible, we try to reuse products within the Circular economy.<\/p>\n<p>In certain situations, products may be reintroduced into the product lineup after use or upon completion of a Project, depending on their condition and suitability.<\/p><\/div><div class=\"x-text x-text-headline has-graphic e21552-e145 mgmo-10 mgmo-11 mgmo-13 mgmo-14\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xe14f;\"><\/i><\/span><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Questions about the warranty or returns?<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e146 mgmo-16 mgmo-17 mgmo-18\"><p class=\"p1\">Do you have any questions about product quality, warranty terms, or return policies?<\/p>\n<p class=\"p2\">Please feel free to Contact us. We\u2019d be happy to work with you to find an appropriate and practical solution. <\/p><\/div><div class=\"x-acc e21552-e147 mgmo-j mgmo-m mgmo-n\" id=\"x-acc-e21552-e147\"><div class=\"e21552-e148 x-acc-item\"><button id=\"tab-e21552-e148\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e148\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e148\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I return my order?<\/span><\/span><\/button><div id=\"panel-e21552-e148\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e148\" data-x-toggleable=\"e21552-e148\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e149 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, you have the right to return your order within 14 calendar days of receipt.<\/p>\n<p>We ask that you handle the product\u2014and, if applicable, the packaging\u2014with care during this period.<\/p>\n<p>To request a return, please Contact us at <strong>orders@re-shop.be<\/strong>.<\/p>\n<p>The return shipping cost is the customer's responsibility and is calculated based on the original shipping cost.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e150 x-acc-item\"><button id=\"tab-e21552-e150\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e150\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e150\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I return my order myself?<\/span><\/span><\/button><div id=\"panel-e21552-e150\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e150\" data-x-toggleable=\"e21552-e150\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e151 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, you can also return your order yourself.<\/p>\n<p>Returns must always be made <strong>by appointment<\/strong> so that we can properly receive and process your return.<\/p>\n<p><strong>Return Location<\/strong><\/p>\n<p><strong>re-shop<\/strong><br\/>Radiatorenstraat 1<br\/>1800 Vilvoorde<br\/>Flemish Brabant<br\/>Belgium<strong><br><\/strong><\/p>\n<p><strong>Return Times<\/strong><\/p>\n<p>Returns can be made by appointment during our business hours:<\/p>\n<p>Monday to Friday\n08:00 - 16:00<strong><\/strong><\/p>\n<p><strong>Practical Arrangements<\/strong><\/p>\n<p>We are requesting the following product:<\/p>\n\n<ul>\n \t<li>return it in the same condition as when it was received, taking into account the normal examination permitted under the right of withdrawal;<\/li>\n \t<li>if applicable, include all parts, accessories, and documentation;<\/li>\n \t<li>Please return the item in its original packaging, if it is still available.<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"e21552-e152 x-acc-item\"><button id=\"tab-e21552-e152\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e152\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e152\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">When will I receive my refund?<\/span><\/span><\/button><div id=\"panel-e21552-e152\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e152\" data-x-toggleable=\"e21552-e152\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e153 mgmo-16 mgmo-17 mgmo-18\"><p>Once we have received and inspected the returned merchandise, we will process the refund as soon as possible.<\/p>\n<p>Refunds will be issued via the same payment method used to pay for the order, unless otherwise agreed.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e154 x-acc-item\"><button id=\"tab-e21552-e154\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e154\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e154\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Which products can I not return?<\/span><\/span><\/button><div id=\"panel-e21552-e154\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e154\" data-x-toggleable=\"e21552-e154\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e155 mgmo-16 mgmo-17 mgmo-18\"><p>The right of withdrawal does not apply to:<\/p>\n\n<ul>\n \t<li>products that are custom-made or customized<\/li>\n \t<li>products with a personal touch<\/li>\n \t<li>products that are not suitable for resale<\/li>\n<\/ul>\n<p>In addition, a return may be refused if:<\/p>\n\n<ul>\n \t<li>the product has been used, damaged, or modified<\/li>\n \t<li>the product is no longer in its original condition<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"e21552-e156 x-acc-item\"><button id=\"tab-e21552-e156\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e156\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e156\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What warranty applies to my products?<\/span><\/span><\/button><div id=\"panel-e21552-e156\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e156\" data-x-toggleable=\"e21552-e156\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e157 mgmo-16 mgmo-17 mgmo-18\"><p>Our products are covered by the statutory warranty, supplemented by product-specific warranties:<\/p>\n\n<ul>\n \t<li>New products: 2-year statutory warranty, unless otherwise stated<\/li>\n \t<li>Refurbished products: 2-year warranty<\/li>\n \t<li>Second-hand products: 1-year warranty against defects<\/li>\n<\/ul>\n<p>The warranty covers functional defects, but not normal wear and tear or signs of use.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e158 x-acc-item\"><button id=\"tab-e21552-e158\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e158\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e158\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What is covered by the warranty?<\/span><\/span><\/button><div id=\"panel-e21552-e158\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e158\" data-x-toggleable=\"e21552-e158\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e159 mgmo-16 mgmo-17 mgmo-18\"><p>A product is covered by warranty if it:<\/p>\n\n<ul>\n \t<li>does not function as expected<\/li>\n \t<li>does not match the description<\/li>\n \t<li>exhibits a defect during normal use<\/li>\n<\/ul>\n<p>If a problem is covered by the warranty, we will provide an appropriate solution, such as repair, replacement, or an alternative.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e160 x-acc-item\"><button id=\"tab-e21552-e160\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e160\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e160\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What is not covered by the warranty?<\/span><\/span><\/button><div id=\"panel-e21552-e160\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e160\" data-x-toggleable=\"e21552-e160\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e161 mgmo-16 mgmo-17 mgmo-18\"><p>The warranty does not apply to:<\/p>\n\n<ul>\n \t<li>normal wear and tear (such as fabrics, upholstery, and surfaces)<\/li>\n \t<li>Signs of wear on second-hand products<\/li>\n \t<li>defects that were clearly communicated in advance<\/li>\n \t<li>damage caused by improper use or Assembly<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"e21552-e162 x-acc-item\"><button id=\"tab-e21552-e162\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e162\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e162\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Do second-hand products come with a warranty?<\/span><\/span><\/button><div id=\"panel-e21552-e162\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e162\" data-x-toggleable=\"e21552-e162\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e163 mgmo-16 mgmo-17 mgmo-18\"><p>Yes. Second-hand products are delivered in a usable, technically inspected, and functional condition and come with <strong>a 1-year warranty covering proper operation<\/strong> of the product. <\/p>\n<p>Since this furniture has been previously used, signs of wear are inherent to the product. These are a normal part of the life cycle of Circular furniture and are not considered a defect, as long as they correspond to the listed product condition and the description on the product page. <\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e164 x-acc-item\"><button id=\"tab-e21552-e164\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e164\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e164\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">How is the condition of second-hand products assessed?<\/span><\/span><\/button><div id=\"panel-e21552-e164\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e164\" data-x-toggleable=\"e21552-e164\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e165 mgmo-16 mgmo-17 mgmo-18\"><p>Second-hand products are graded according to a standard quality classification system.<\/p>\n<p>These range from products in like-new condition to products with visible signs of wear.<\/p>\n<p>By making a purchase, you agree to the product's condition as described and shown on the product page.<\/p>\n<p>More on the page about <a href=\"#productquality\">product quality<\/a><\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e166 x-acc-item\"><button id=\"tab-e21552-e166\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e166\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e166\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I return a product after the warranty period has expired?<\/span><\/span><\/button><div id=\"panel-e21552-e166\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e166\" data-x-toggleable=\"e21552-e166\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e167 mgmo-16 mgmo-17 mgmo-18\"><p>Returns after the statutory period are not generally accepted.<\/p>\n<p>In certain cases, we can consider whether products can be reintroduced into the Circular offering.<\/p>\n<p>Please contact us for more information.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e168 x-acc-item\"><button id=\"tab-e21552-e168\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e168\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e168\" type=\"button\" data-x-toggle-group=\"e21552-e147\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What if my product doesn't meet expectations?<\/span><\/span><\/button><div id=\"panel-e21552-e168\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e168\" data-x-toggleable=\"e21552-e168\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e169 mgmo-16 mgmo-17 mgmo-18\"><p>If a product does not meet your expectations, we would be happy to work with you to find a suitable solution.<\/p>\n<p>To do so, please Contact us and provide us with the following:<\/p>\n\n<ul>\n \t<li>Your order number<\/li>\n \t<li>a clear description of the problem<\/li>\n \t<li>if applicable, photos<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-div e21552-e170 mgmo-g mgmo-i customer-service\" id=\"my-account\"><div class=\"x-text x-text-headline e21552-e171 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">My account<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e172 mgmo-15 mgmo-16 mgmo-17\"><p class=\"p1\">Below you'll find all the information about your account, managing your information, and tracking your orders.<\/p><\/div><div class=\"x-acc e21552-e173 mgmo-j mgmo-k mgmo-m\" id=\"x-acc-e21552-e173\"><div class=\"e21552-e174 x-acc-item\"><button id=\"tab-e21552-e174\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e174\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e174\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Where can I log in to my account?<\/span><\/span><\/button><div id=\"panel-e21552-e174\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e174\" data-x-toggleable=\"e21552-e174\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e175 mgmo-16 mgmo-17 mgmo-18\">You can log in via the <a href=\"https:\/\/re-shop.be\/en\/my-account\/\">account page<\/a> on our website or by clicking the account icon in the upper-right corner. Enter your email address and password. <\/div><\/div><\/div><\/div><div class=\"e21552-e176 x-acc-item\"><button id=\"tab-e21552-e176\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e176\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e176\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Do I need an account to place an order?<\/span><\/span><\/button><div id=\"panel-e21552-e176\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e176\" data-x-toggleable=\"e21552-e176\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e177 mgmo-16 mgmo-17 mgmo-18\"><p>No, you can also place an order as a guest.<\/p>\n<p>You can then enter your information during Checkout without creating an account.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e178 x-acc-item\"><button id=\"tab-e21552-e178\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e178\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e178\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">What are the benefits of having an account?<\/span><\/span><\/button><div id=\"panel-e21552-e178\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e178\" data-x-toggleable=\"e21552-e178\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e179 mgmo-16 mgmo-17 mgmo-18\"><p class=\"p1\">An account offers added convenience:<\/p>\n\n<ul>\n \t<li><a href=\"https:\/\/re-shop.be\/en\/my-account\/\">Track your orders<\/a><\/li>\n \t<li>View order summary<\/li>\n \t<li><a href=\"https:\/\/re-shop.be\/nl\/mijn-account\/edit-address\/\">billing and shipping addresses<\/a><\/li>\n \t<li><a href=\"https:\/\/re-shop.be\/nl\/mijn-account\/edit-account\/\">Edit account information<\/a><\/li>\n \t<li>Add <a href=\"https:\/\/re-shop.be\/en\/my-account\/\">a VAT number<\/a> as a business customer<\/li>\n \t<li>reorder faster<\/li>\n \t<li>take advantage of personal discounts<a href=\"https:\/\/re-shop.be\/en\/my-account\/\"><\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"e21552-e180 x-acc-item\"><button id=\"tab-e21552-e180\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e180\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e180\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I track my order without an account?<\/span><\/span><\/button><div id=\"panel-e21552-e180\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e180\" data-x-toggleable=\"e21552-e180\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e181 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, you will receive updates about your order via email.<\/p>\n<p>However, if you have an account, you can also track the status directly via My Account &gt; <a href=\"https:\/\/re-shop.be\/en\/my-account\/\">Orders<\/a>.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e182 x-acc-item\"><button id=\"tab-e21552-e182\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e182\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e182\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I view my order history?<\/span><\/span><\/button><div id=\"panel-e21552-e182\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e182\" data-x-toggleable=\"e21552-e182\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e183 mgmo-16 mgmo-17 mgmo-18\">Yes, you can view a list of your previous <a href=\"https:\/\/re-shop.be\/en\/my-account\/\">orders<\/a> through your account.<\/div><\/div><\/div><\/div><div class=\"e21552-e184 x-acc-item\"><button id=\"tab-e21552-e184\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e184\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e184\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I update my information?<\/span><\/span><\/button><div id=\"panel-e21552-e184\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e184\" data-x-toggleable=\"e21552-e184\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e185 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, you can manage your information through your account, such as:<\/p>\n\n<ul>\n \t<li><a href=\"https:\/\/re-shop.be\/nl\/mijn-account\/edit-address\/\">billing and shipping addresses<\/a><\/li>\n \t<li><a href=\"https:\/\/re-shop.be\/nl\/mijn-account\/edit-account\/\">name and login credentials<\/a><\/li>\n \t<li><a href=\"https:\/\/re-shop.be\/en\/my-account\/\">VAT number<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"e21552-e186 x-acc-item\"><button id=\"tab-e21552-e186\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e186\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e186\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I save multiple addresses?<\/span><\/span><\/button><div id=\"panel-e21552-e186\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e186\" data-x-toggleable=\"e21552-e186\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e187 mgmo-16 mgmo-17 mgmo-18\"><p>No, currently you can save only one billing address and one shipping address in your account.<\/p>\n<p>You can, however, update this information at any time during Checkout or through your account.<\/p>\n<p>If you are ordering for different locations, you can enter the desired delivery address for each order.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e188 x-acc-item\"><button id=\"tab-e21552-e188\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e188\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e188\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I add a VAT number?<\/span><\/span><\/button><div id=\"panel-e21552-e188\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e188\" data-x-toggleable=\"e21552-e188\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e189 mgmo-16 mgmo-17 mgmo-18\"><p>Yes, to add a VAT number, you must be logged in.<br\/>You can manage this through your account settings.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e190 x-acc-item\"><button id=\"tab-e21552-e190\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e190\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e190\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">How is my information used?<\/span><\/span><\/button><div id=\"panel-e21552-e190\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e190\" data-x-toggleable=\"e21552-e190\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e191 mgmo-16 mgmo-17 mgmo-18\"><p>Your information will be used solely for processing your order and providing Customer Service.<\/p>\n<p>For more information, please see our <a href=\"https:\/\/re-shop.be\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p><\/div><\/div><\/div><\/div><div class=\"e21552-e192 x-acc-item\"><button id=\"tab-e21552-e192\" class=\"x-acc-header\" role=\"button\" aria-expanded=\"false\" aria-controls=\"panel-e21552-e192\" data-x-toggle=\"collapse\" data-x-toggleable=\"e21552-e192\" type=\"button\" data-x-toggle-group=\"e21552-e173\"><span class=\"x-acc-header-content\"><span class=\"x-acc-header-indicator\"><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-s=\"&#xf107;\"><\/i><\/span><span class=\"x-acc-header-text\">Can I have my account deleted?<\/span><\/span><\/button><div id=\"panel-e21552-e192\" role=\"tabpanel\" aria-hidden=\"true\" aria-labelledby=\"tab-e21552-e192\" data-x-toggleable=\"e21552-e192\" data-x-toggle-collapse=\"1\" class=\"x-collapsed\"><div class=\"x-acc-content\"><div class=\"x-text x-content e21552-e193 mgmo-16 mgmo-17 mgmo-18\">Yes, if you would like to have your account deleted or modified, please Contact us at<strong> privacy@re-shop.be<\/strong>.<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-div e21552-e194 mgmo-g mgmo-i customer-service\" id=\"productquality\"><div class=\"x-text x-text-headline e21552-e195 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Product Quality<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-text-headline e21552-e196 mgmo-10 mgmo-11 mgmo-13\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Transparency Regarding Product Condition<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e197 mgmo-16 mgmo-17 mgmo-18\"><p>When it comes to second-hand and refurbished products, the condition of the product plays an important role.<\/p>\n<p>That is why <strong>re-shop<\/strong> provides clear quality ratings to give you an accurate picture of the product, any signs of wear, and the overall condition of the furniture before you make a purchase.<\/p>\n<p>The assessment is always based on age, usage, technical condition, and functionality.<\/p><\/div><div class=\"x-row e21552-e198 mgmo-1 mgmo-3 mgmo-4 mgmo-8 mgmo-9\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_NEW.png\" width=\"244\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">New<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item is completely new and has never been used before. The product is in original condition and shows no signs of use.<\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_LIKE_NEW.png\" width=\"244\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">Like new<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item is practically unused and is in almost new condition. Any signs of use are minimal and usually only visible upon very close inspection.<\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_LIGHTLY_USED.png\" width=\"243\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">Lightly used<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item has been lightly used and remains in very good condition. Minor signs of use may be present but do not affect the appearance or functionality.<\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_NORMALLY_USED.png\" width=\"243\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">Normally used<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item has been normally used and may show visible signs of use. The product remains fully functional and perfectly usable.<\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_HEAVILY_USED.png\" width=\"244\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">Heavily used<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item has been clearly used and may show visible signs of wear. Despite these signs, the product remains technically sound and fully usable.<\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_REFURBISHED.png\" width=\"244\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">Refurbished<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item has been professionally refurbished. Elements such as upholstery, tabletops, or technical components have been replaced or restored to extend the product\u2019s lifespan.<\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_LAST_CHANCE.png\" width=\"244\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">Last chance<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item is still usable but may show significant signs of wear, have missing parts or a technical issue. Ideal for functional use, repair or spare parts. Please check the product photos and description for more details about its condition.<\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e199 mgmo-e\"><div class=\"x-row e21552-e200 mgmo-1 mgmo-5 mgmo-a mgmo-b\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e201 mgmo-e\"><span class=\"x-image e21552-e202 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/ATR_CONDITION_TO_RENOVATE.png\" width=\"243\" height=\"296\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e203 mgmo-e\"><div class=\"x-text x-content e21552-e204 mgmo-16 mgmo-18 mgmo-19\">To renovate<\/div><div class=\"x-text x-content e21552-e205 mgmo-16 mgmo-17 mgmo-18\">This item shows clear signs of use or defects and may require repair, maintenance, or refurbishment. It can still be valuable for reuse, renovation, or spare parts.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-text x-text-headline e21552-e206 mgmo-10 mgmo-11 mgmo-13\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Signs of Use & Expectations<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e207 mgmo-16 mgmo-17 mgmo-18\"><p>Second-hand and refurbished products may show slight signs of use. These are part of the product's life cycle and are taken into account when assessing its overall condition and functionality. <\/p>\n<p>We strive to present products as accurately as possible through product photos, descriptions, and quality ratings.<\/p><\/div><div class=\"x-text x-text-headline e21552-e208 mgmo-10 mgmo-11 mgmo-13\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Product Photos & Illustrations<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e209 mgmo-16 mgmo-17 mgmo-18\">When multiple identical products are listed on a single product page, individual items may vary slightly from the photos shown, as long as they match the described quality and product condition.<\/div><\/div><div class=\"x-div e21552-e210 mgmo-g mgmo-i customer-service\" id=\"circularity\"><div class=\"x-text x-text-headline e21552-e211 mgmo-z mgmo-10 mgmo-12\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Circularity - R-ladder<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-text-headline e21552-e212 mgmo-10 mgmo-11 mgmo-13\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h2 class=\"x-text-content-text-primary\">Circular Strategies at Re-Shop<\/h2>\n<\/div><\/div><\/div><div class=\"x-text x-content e21552-e213 mgmo-16 mgmo-17 mgmo-18\"><p>Not every circular product follows the same path.<\/p>\n<p>Some products are reused directly, while others are professionally refurbished, modified, or rebuilt to extend their lifespan.<\/p>\n<p>That is why <strong>re-shop<\/strong> employs various Circular strategies based on the principles of the R-ladder.<\/p>\n<p>This creates greater transparency regarding:<\/p>\n\n<ul>\n \t<li>how a product was processed<\/li>\n \t<li>What form of reuse was implemented?<\/li>\n \t<li>and how materials and raw materials can be conserved to the greatest extent possible<\/li>\n<\/ul><\/div><div class=\"x-row e21552-e214 mgmo-1 mgmo-3 mgmo-6 mgmo-8 mgmo-c\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e215 mgmo-e\"><div class=\"x-row e21552-e216 mgmo-1 mgmo-5 mgmo-a mgmo-d\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e217 mgmo-e\"><span class=\"x-image e21552-e218 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/RLAD_REFURBISH.png\" width=\"244\" height=\"244\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e219 mgmo-e\"><div class=\"x-text x-content e21552-e220 mgmo-16 mgmo-18 mgmo-19\">Refurbish<\/div><div class=\"x-text x-content e21552-e221 mgmo-16 mgmo-17 mgmo-18\"><p><p>Furniture that has been professionally refurbished for extended use<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Renewed where necessary<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Technically inspected<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Extended lifespan<\/p><\/p>\n<p>Refurbish refers to furniture that has been professionally restored. Elements such as upholstery, tabletops, or metal structures may be repaired, replaced, or refinished. The result is furniture that looks refreshed and is ready for many more years of use.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e215 mgmo-e\"><div class=\"x-row e21552-e216 mgmo-1 mgmo-5 mgmo-a mgmo-d\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e217 mgmo-e\"><span class=\"x-image e21552-e218 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/RLAD_REMANUFACTURE.png\" width=\"244\" height=\"244\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e219 mgmo-e\"><div class=\"x-text x-content e21552-e220 mgmo-16 mgmo-18 mgmo-19\">Remanufacture<\/div><div class=\"x-text x-content e21552-e221 mgmo-16 mgmo-17 mgmo-18\"><p><p>Furniture created from existing materials or components<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> New function or application<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Creative reuse of leftover materials<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Reduced use of new raw materials<\/p><\/p>\n<p>Remanufacture goes beyond simple reuse. Existing materials, components, or furniture pieces are modified, combined, or rebuilt to create a new product. This approach gives materials a new function or aesthetic while significantly reducing the need for new resources.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e215 mgmo-e\"><div class=\"x-row e21552-e216 mgmo-1 mgmo-5 mgmo-a mgmo-d\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e217 mgmo-e\"><span class=\"x-image e21552-e218 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/RLAD_RETHINK.png\" width=\"244\" height=\"244\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e219 mgmo-e\"><div class=\"x-text x-content e21552-e220 mgmo-16 mgmo-18 mgmo-19\">Rethink<\/div><div class=\"x-text x-content e21552-e221 mgmo-16 mgmo-17 mgmo-18\"><p><p>New furniture with a circular design<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Designed with attention to the full lifecycle<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Use of recycled or responsibly sourced materials<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Easy to disassemble and repair<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Optimised for recyclability<\/p><\/p>\n<p>Rethink refers to products that are designed from the outset with circularity in mind. Manufacturers consider the entire lifecycle of the product: from material selection to repairability, disassembly, and recycling. Often recycled materials are used, and products are designed so components can easily be replaced or reused. The result is newly produced furniture with a reduced environmental footprint and a longer lifespan.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e21552-e215 mgmo-e\"><div class=\"x-row e21552-e216 mgmo-1 mgmo-5 mgmo-a mgmo-d\"><div class=\"x-row-inner\"><div class=\"x-col e21552-e217 mgmo-e\"><span class=\"x-image e21552-e218 mgmo-1a\"><img decoding=\"async\" src=\"https:\/\/re-shop.be\/wp-content\/uploads\/RLAD_REUSE.png\" width=\"244\" height=\"244\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><div class=\"x-col e21552-e219 mgmo-e\"><div class=\"x-text x-content e21552-e220 mgmo-16 mgmo-18 mgmo-19\">Reuse<\/div><div class=\"x-text x-content e21552-e221 mgmo-16 mgmo-17 mgmo-18\"><p><p>Furniture with a second life<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Cleaned and inspected<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Ready for immediate reuse<br>\n<i  class=\"x-icon x-icon-check\" data-x-icon-s=\"&#xf00c;\" aria-hidden=\"true\"><\/i> Extended product lifespan<\/p><\/p>\n<p>Reuse refers to quality second-hand furniture that is given a second life. Each piece is checked, cleaned, and prepared for further use. By reusing existing furniture, we extend the lifespan of products and avoid unnecessary production and waste.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Jump directly toOrderReservePaymentDelivery &#038; PickupReturns &#038; WarrantyProduct QualityCircularity &#8211; R-ladderMy accountRelatedGeneral Terms and Conditions of SalePrivacy PolicyCookie PolicyDisclaimerCookie settingsCustomer Service OrderReservePaymentDelivery &#038; PickupReturns &#038; WarrantyProduct QualityCircularity &#8211; R-ladderMy accountOrder Below &#8230; <\/p>\n<div><a href=\"https:\/\/re-shop.be\/en\/customer-service\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21552","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer service | Orders, delivery &amp; assembly | RE-SHOP<\/title>\n<meta name=\"description\" content=\"Everything about ordering from RE-SHOP, delivery, collection, assembly, reservations and more. 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